Return Policy
Tweak is committed to the supply of quality products. If you are not satisfied with your purchase from us, please contact Customer Support within 30 days of your receipt of the goods and if liable, we will refund you the price, excluding processing and shipping costs.
While we are fully committed to customer satisfaction, as the product you have ordered is personalized according to your request, there are circumstances where we cannot return the product. For example, we do not return goods for reasons of:
• spelling or other grammatical mistakes;
• for reasons of particular color, quality or other design features selected or
created by you;
• due to the quality or content of images uploaded by you; or
• other reasons where we are not at fault.
Where you wish to make a return, please provide the following details to Customer Support:-
• your name;
• Order Number;
• reason for return; and
• whether you wish a replacement or refund.
A member of the Tweak Customer Support team will then contact you to outline the next steps. This could include requesting you to submit a sample of your product purchased. Please do not return any product to us unless we specifically request you to do so. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our notifying you that a refund shall be made.
Should you return an order that was placed using a promotional coupon, you will not be refunded for the amount of the coupon as these discounts were deducted from the original purchase amount.
Customer Support
US: 888 907 907 8
UK: 0800 975 975 1
Australia: 0011 800 0999 7000
Ireland: 1800 202 202
Universal: + 800 0999 7000
Email: info@tweak.com
Skype: Tweak-Support
Opening Times
09:00-02:00 Mon-Fri GMT
01:00-18:00 Mon-Fri PST
02:00-19:00 Mon-Fri MST
03:00-20:00 Mon-Fri CST
04:00-21:00 Mon-Fri EST
